FAQ

Delivery

How long does delivery take?

Orders are processed within 1–2 business days, followed by 4–8 business days of courier transit. This results in an estimated total delivery time of 5–10 business days. For additional information, please refer to our Shipping Policy.

Is shipping free?

Yes. We provide free standard delivery on all UK orders at no additional cost. More details can be found in our Shipping Policy.

Do you ship internationally?

At present, we deliver exclusively within the United Kingdom. International shipping is not currently available.

Can I track my order?

Yes. Once your order has been dispatched, you will receive a confirmation email containing your tracking number. This allows you to follow your parcel throughout the delivery process.

Returns & Refunds

What is your return policy?

For change-of-mind returns, notify us at info@garalato.com within 14 days after the day you receive your goods. You then have a further 14 days to send them back.

You may unpack and inspect the goods as you would in a shop. Please return all included accessories and use the original packaging where possible. We may deduct an amount for any loss in value caused by handling beyond what is necessary to inspect the goods.

For full details, please read our Refund Policy.

Who pays for return shipping?

For change-of-mind returns, you are responsible for arranging and paying the return postage.

For goods that are faulty, damaged on arrival, incorrect or not as described, we cover reasonable return costs. Contact us for return instructions.

What if my item arrives damaged, faulty or incorrect?

Email info@garalato.com with your order number or another proof of purchase and a description of the issue. Photographs, where available, can help us assess the problem.

You normally have a 30-day short-term right to reject faulty or non-conforming goods for a full refund. After this period, repair, replacement or other remedies may apply under UK consumer law.

The 14-day change-of-mind period does not limit these rights.

When will I receive my refund?

For change-of-mind cancellations, we issue refunds within 7 calendar days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

If you cancel before dispatch, we issue your refund within 7 calendar days of receiving your cancellation notice.

For faulty or non-conforming goods, we issue any refund due within 7 calendar days of agreeing that you are entitled to it.

Refunds go to your original payment method unless you expressly agree otherwise. Your bank or payment provider may take additional time to display the funds.

Do you charge restocking fees?

No. We do not charge restocking, cancellation or refund processing fees. Return postage for change-of-mind returns remains your responsibility.

Exchanges & Order Changes

Can I exchange an item?

Yes. Exchanges are available. Please contact our customer service team to begin the process. The original item must be returned first, and the replacement will be shipped once we receive it.

Can I cancel my order?

Orders can be cancelled prior to shipment. Once an order has been dispatched, cancellation is no longer possible and the standard return process applies.

Can I modify my order after placing it?

Changes can only be made before your order ships. If you need to make adjustments, contact us immediately. Once the order has left our warehouse, modifications are no longer possible.

Payments & Security

Which payment methods are accepted?

We accept major credit and debit cards along with digital payment options such as PayPal, Apple Pay, and Shop Pay. Full payment details are available in our Billing Terms & Conditions.

Is my payment information secure?

Yes. All transactions are protected using SSL encryption and comply fully with PCI DSS security standards. Full card details are never stored on our servers.

Products & Sizing

How do I choose the correct size?

Each product page includes a sizing guide to assist with fit selection. If you require additional help, our customer service team is happy to provide personalised advice.

What happens if a product is out of stock?

Out-of-stock items are clearly marked on our website. You may subscribe to restock notifications directly on the product page to be alerted when availability returns.

Still Need Help?

If your question has not been answered here, please reach out to our customer support team — we’re always happy to assist.

CONTACT INFORMATION

Phone: +44 7735374072

Email: info@garalato.com

Address: 37 Westminster Buildings,Theatre Square,Nottingham,NG1 6LG (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)

Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (GMT)

We aim to respond within 24 hours.