Refund Policy

This policy applies to consumer purchases made through garalato.com for delivery within the United Kingdom. The legal seller’s identity and business details are available on our Contact Information page.

We accept returns for change of mind and for goods that are faulty, damaged, incorrect or not as described. Nothing in this policy limits your statutory consumer rights.

1. Cancelling Your Order

You may cancel your purchase before delivery or within 14 days after the day you receive your goods, without giving a reason.

If goods from a single order are delivered separately, the cancellation period runs from the day after you receive the last item.

To cancel, email info@garalato.com or contact us using the details below with a clear statement of your decision. Include your order number or other details that allow us to identify your purchase.

You may use the optional cancellation form at the end of this policy, but this is not required.

If your order has already been dispatched, you can still exercise your cancellation rights and return the goods.

2. Returning Goods After Cancellation

Send the goods back within 14 days after the day you notify us of your cancellation. You do not need to wait for our approval to exercise your statutory cancellation rights.

You may open the packaging and inspect the goods as you would in a shop. We may deduct an amount from your refund for any loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Please include all supplied accessories and use the original packaging where possible. Opening or no longer having the original packaging does not automatically remove your cancellation rights.

These conditions also apply to discounted products. Any extension of a statutory deadline required by law, including where applicable for weekends or public holidays, will be respected.

3. Return Shipping Costs

For change-of-mind returns, you are responsible for arranging and paying the direct cost of return postage.

For goods that are faulty, damaged on arrival, incorrect or not as described, Garalato covers reasonable return costs. Contact us so we can arrange the appropriate return method.

We do not charge cancellation fees, restocking fees or refund processing fees.

4. Faulty, Damaged, Incorrect or Misdescribed Goods

If there is a problem with your item, contact info@garalato.com with your order number or another proof of purchase and a description of the issue. Photographs, where available, can help us assess the problem.

For goods that did not conform to the contract when supplied, you normally have a 30-day short-term right to reject them and receive a full refund. For online purchases, this period generally starts on the day after delivery.

After this period, you may be entitled to a repair or replacement at no cost. Where those remedies are unavailable, unsuccessful, or not provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or to reject the goods, subject to applicable law.

The 14-day change-of-mind cancellation period does not limit your rights concerning faulty or non-conforming goods. Original packaging is not required to exercise those rights.

We will not require you to accept store credit instead of a refund to which you are legally entitled.

5. Return Instructions and Address

Contact info@garalato.com to notify us of your return and obtain practical shipping instructions.

Include your order number or other identifying purchase details inside the parcel. Pack the goods securely and retain proof of postage.

Postal returns should be sent to:

Garalato
37 Westminster Buildings
Theatre Square
Nottingham
NG1 6LG
United Kingdom

This address is used for administrative correspondence and postal product returns. It is not a physical retail store.

6. Refund Processing

For change-of-mind cancellations, we issue your refund within 7 calendar days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

If you cancel before dispatch, we issue your refund within 7 calendar days of receiving your cancellation notice.

For faulty or non-conforming goods, we issue any refund due within 7 calendar days of agreeing that you are entitled to it.

Refunds are made to the original payment method unless you expressly agree otherwise. We do not charge a fee for issuing a refund.

Your bank or payment provider may take additional time to display the funds. If an expected refund has not appeared, contact info@garalato.com so we can check its status.

7. Original Delivery Charges

If you cancel your entire order under the change-of-mind policy, we refund any standard outbound delivery charge you paid.

If you chose a delivery service that cost more than our standard delivery option, we refund only the amount equivalent to standard delivery.

Where delivery was free, there is no outbound delivery charge to refund.

This section does not limit any entitlement to reimbursement arising from faulty or non-conforming goods.

8. Exchanges

To request an exchange, email info@garalato.com.

Exchanges are subject to product availability. Before you proceed, we will explain the return arrangements and any price difference or applicable postage costs.

Requesting an exchange does not remove your statutory rights.

9. Contact Information

For cancellations, returns, exchanges or refund enquiries:

Email: info@garalato.com
Phone: +44 7735374072

Correspondence and postal returns address:

37 Westminster Buildings
Theatre Square
Nottingham
NG1 6LG
United Kingdom

Customer service hours: Monday to Friday, 9:00 a.m.–5:00 p.m., UK local time.

For the legal seller’s identity and business details, visit our Contact Information page.

10. Optional Cancellation Form

Complete and return this form only if you wish to cancel your purchase. You may instead send any other clear statement of cancellation.

To: Garalato, for the legal seller identified on our Contact Information page, 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG, United Kingdom. Email: info@garalato.com.

I/We () hereby give notice that I/We () cancel my/our (*) contract of sale of the following goods:

Goods: ____________________

Ordered on () / received on (): ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s), only if submitted on paper: ____________________

Date: ____________________

(*) Delete as appropriate.