Payments policy

Payment Methods & Transaction Details

Accepted Payment Options

We offer a variety of secure payment methods to provide a smooth checkout experience. Accepted payment options include:

American Express, Apple Pay, Mastercard (including Maestro), PayPal, Shop Pay, UnionPay, and Visa (credit and debit cards).

Checkout Process

All transactions are processed instantly through secure, encrypted payment gateways. Checkout begins once you add products to your cart and review your order.

You will then:

  • Enter your shipping information

  • Select your preferred payment method

  • Authorise the transaction

Upon successful payment, you will receive on-screen confirmation along with an email containing your order details.

Payment Security

Your financial information is protected using advanced industry-standard security technologies. Our website utilises SSL encryption for all data transfers and complies fully with PCI DSS (Payment Card Industry Data Security Standards).

Card information is tokenised during processing and never stored on our servers. We also implement 3D Secure authentication and automated fraud detection systems to help prevent unauthorised transactions.

Currency

All prices displayed on our website are in British Pounds Sterling (£). If you are using a card issued outside the United Kingdom, your payment provider will automatically convert the amount at the applicable exchange rate at the time of purchase.

Order Confirmation

Once your payment has been successfully completed, confirmation will appear immediately on your screen. You will also receive an email with your full order summary and a unique reference number for tracking.

Payment Issues

If your payment is declined, possible reasons include insufficient funds, expired or restricted cards, issuer limitations, or temporary technical errors.

Please verify that your payment details are correct. If the issue continues, we recommend contacting your bank or card provider for authorisation support. You may also try an alternative payment method. Our customer support team is available to assist if needed.

Fees and Additional Charges

We do not charge any payment processing fees. However, your bank or card issuer may apply international or currency conversion charges. Third-party payment platforms (such as PayPal) may also impose their own fees in accordance with their policies.

Payment Assistance

For any billing-related questions, transaction difficulties, or technical concerns, please contact us.

CONTACT INFORMATION

Phone: +44 7735374072

Email: info@garalato.com

Address: 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)

Customer Service Hours: Monday to Friday, 9.00 a.m. – 5.00 p.m. (GMT)

We aim to respond within 24 hours.